Get Zoho Desk licensing, implementation, migration, ticket workflow setup, SLA configuration, automation, training and support from Shivcloud Pvt Ltd. Choose monthly or annual billing and receive 5% discount on the Zoho Desk list price shown below.
Prices below show the Zoho Desk list price and Shivcloud's 5% discounted price. GST is extra.
Use Zoho Desk to bring ticketing, SLAs, automation, self-service and reporting together.
Organize customer issues with ownership, priority, status and structured ticket queues.
Automate assignment, notifications, escalations and repetitive support actions.
Define service targets, response commitments, business hours and escalation logic.
Create self-service articles and FAQs to help customers resolve common issues faster.
Measure ticket volume, response time, SLA performance and agent productivity.
Give customers a branded portal to submit, track and update support requests.
Shivcloud can help configure Zoho Desk around your actual support process, including departments, channels, ticket fields, routing, SLAs and automation.
Review agents, departments, channels, SLA requirements and automation needs.
Configure support email, ticket fields, departments, roles, templates and portal settings.
Configure ticket routing, workflows, escalations and response/resolution targets.
Where required, plan supported data migration and validate the configuration before launch.
Train agents and administrators and provide agreed post-implementation assistance.
This section uses native browser accordion controls, so it works without JavaScript.
Share your agent count and support requirements with Shivcloud for plan selection and implementation guidance.