Customer Payment Policy
At Shivcloud Pvt Ltd, we are committed to providing exceptional services and maintaining a transparent and efficient billing process. To ensure smooth operations and uninterrupted service delivery, we ask that you adhere to the following payment terms:
All invoices are due within 15 days from the date of issuance. Payments made within this period will not incur any additional charges.
After 15 Days: A late fee of 2% of the outstanding amount + applicable GST will be added to the invoice if payment is not received within 15 days from the invoice date.
After 30 Days: If payment is not received within 30 days, the late fee increases to 5% of the outstanding amount + applicable GST.
After 45 Days: If payment remains unpaid after 45 days, services will be suspended until the outstanding balance, including late payment fees, is cleared in full.
Services will be restored once the full payment, including late payment charges, is received.
Once the outstanding payment is cleared, services will be promptly reactivated. Please note that any delay in payment beyond 45 days may also result in additional reactivation fees, depending on the services involved.
If you have any questions or concerns regarding your invoice, please contact our billing department within 7 days of receiving the invoice. Any unresolved issues after this period will be subject to the payment terms and fees outlined above.
Payments can be made via Bank
Name : Shivcloud Private Limited
Account Number : 50200094351230
IFSC Code : HDFC0002649
Bank Name : HDFC Bank Ltd.
For assistance with payments or for more details, please contact us at ac@shivcloud.in.
Name : Shivcloud Private Limited
Account Number : 50200094351230
IFSC Code : HDFC0002649
Bank Name : HDFC Bank Ltd.
For assistance with payments or for more details, please contact us at ac@shivcloud.in.
Shivcloud Pvt Ltd reserves the right to modify these payment terms at any time. Any changes will be communicated to customers in advance.
Thank you for your prompt payment and continued trust in Shivcloud Pvt Ltd. Timely payments help us ensure uninterrupted service and support for all our customers.