If you need to contact Google Workspace Support for help resetting your Google Workspace or Google Cloud Identity Super administrator account password, you may be asked for the following information to prove that you own the account.
When you made your last payment to Google Workspace.Check your credit card or bank statement to see when your card or bank account was last charged by Google Workspace.
When you made your last payment to Google Workspace
Google Workspace Support may ask for information or use terms you’re unfamiliar with. Here are some common terms and definitions:
- Domain Alias An additional domain you can add to your primary Google Workspace, to provide your users with different email addresses than their primary addresses.
- Secondary Domain An additional domain associated with your primary account domain, where you can create user accounts.
- Group A group set up for a subset of your domain’s users, such as a particular department or service group, with its own email (such as salesgroup@yourbusiness.com).
- User An individual account you create for someone in your organization, to allow them to use Google services.
- Secondary/Recovery email address The email address you supplied when you first signed up for Google Workspace. This is an email address outside the domain used for your account. Google occasionally sends important account and service notifications to this address.
- Bank transfer reference number A unique reference number assigned to your specific transfer, sometimes known as a payment ID.
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Google Workspace’s Alert Center provides IT admins with actionable, real-time alerts and security insights about the important security-related activity in their domain. It helps admins cut through the security notification noise with a unified view of the most critical alerts, allowing them to focus on what matters and more efficiently serve and protect their organization. Today, we’re taking Alert Center’s alerts to the next level by enriching them with industry-leading VirusTotal threat context and reputation data.
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