1. Introduction
Welcome to ShivCloud (“Company”, “we”, “our”, “us”). These Terms and Conditions govern your use of our website shivcloud.in and our email-related services. By using our services, you agree to these Terms in full.
2. Services Offered
ShivCloud provides professional email solutions including business email setup, management, and maintenance services. We do not sell web hosting or cloud storage. Our goal is to help businesses communicate efficiently and securely.
3. Account and Service Use
When you purchase or use our email services, you are responsible for maintaining the confidentiality of your account credentials. You must not use ShivCloud services for spam, illegal communication, or distribution of harmful content.
4. Payment and Billing
All payments for ShivCloud services are processed securely through Razorpay. By completing a transaction, you authorize Razorpay and ShivCloud to process the payment. We do not store customer card or bank details on our servers.
5. Refund and Cancellation Policy
Refunds are available within 7 days of purchase if the email service has not been activated or configured. Once services are set up and activated, refunds may not be issued. To request a cancellation or refund, please contact us at support@shivcloud.in.
6. Service Availability
We strive to ensure uninterrupted access to email services. However, ShivCloud is not responsible for downtime or interruptions caused by third-party platforms, internet service providers, or maintenance schedules.
7. Limitation of Liability
ShivCloud will not be liable for any loss, damage, or data breach arising from misuse of our services or third-party failures. You agree to use our services at your own risk and in compliance with all applicable laws.
8. Governing Law
These Terms shall be governed by and construed under the laws of India. Any disputes shall fall under the jurisdiction of the courts in Delhi, India.
9. Contact Information
For questions about these Terms or our services, contact us:
- Email: support@shivcloud.in
- Phone: +91 84475 96066
- Website: https://shivcloud.in
- Address: ShivCloud Pvt. Ltd., 101, Pratap Nagar, Mayur Vihar Phase -1, Delhi, 110091
10. Updates to These Terms
We may update or modify these Terms periodically. Any changes will be reflected on this page with an updated “Effective Date.” Continued use of our services constitutes acceptance of the revised Terms.